EPISODE INTRODUCTION

Bo Discarga of Betterteem joins us in this episode to share about how he solved the most pressing human resource problems using his HR analytics company. He also looked back on the struggles he had in his formative years working in fast food chains and starting his BPO career, even before he graduated college. He also shared how his early hustles contributed experience that had brought him into discovering his passion for human resource. Bo also discussed problems in the HR field and how creating Betterteem solved these problems.

Jargons in this episode:

Attrition - departure of employees in a company or organization, voluntary or involuntary due to several reasons (termination, retirement, resignation, death)
Attrition rate - rate at which employees leave the organization over the company/organization’s total employee count over a period of time.

Reference: Human resources Glossary

EPISODE TOPICS

[00:02:36] What’s Your Hustle?

[00:04:24] Hustleshare Time Machine

[00:10:27] The chip on Bo’s Shoulder

[00:14:20] Bo’s early hustles

[00:23:27] The Importance of Receiving Help

[00:23:27] The Importance of Receiving Help

[00:27:20] How Bo got in the BPO industry

[00:30:03] Bo’s grammar issues

[00:32:39] Hustling in the BPO industry

[00:34:40] Having an empathetic ear

[00:36:16] Threading over burnout 

[00:38:35] Bo’s pivot to HR work

[00:41:58] the HR specialist perspective

[00:43:26] Doubling down Bo’s passion

[00:45:38] Adding the Skills Stack

[00:47:43] How Bo navigated the hardest part of HR

[00:53:14] Taking the jump

[00:58:03] building the HR Analytics tool

[01:05:49] Building Betterteem

[01:10:20] first clients

[01:13:52] The Korean Startup Grand Challenge

[01:17:38] Predicting attrition

[01:21:07] Pressures of being a business owner

[01:25:16] Tips from Bo Discarga 

[01:28:12] Bo’s best decision

Quotes from the Episode

• “I am very transparent about my situation. Yes. Because, you know, I strongly believe that there are people who are very much willing to help. But you can't have to tell them that you need help.” - Bo Discarga

• “If you're gonna talk to the executive, they are willing to allocate a portion of the revenue for employee experience and employee engagement. But as you grow the organization, this is what I've seen. At some point, the disconnect is happening. Then managers will now become focused on numbers. But if we're gonna talk to executives, they will tell you no. Employee welfare is our number one priority because if I'm gonna take care of my employees, they're gonna bring more to our business. We're gonna be very successful.” - Bo Discarga

  
  

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